Privacy Policy

Last updated: September 25, 2025 • Company: Sustain Media (USA)

This Privacy Policy explains how Sustain Media (“we,” “us,” “our”) handles personal information in the United States across our websites, products, and services, including our SMS program.

Information We Collect

• Identifiers & contact data: name, email, phone number (including mobile number if you opt into SMS), business details.
• Usage & device data: log data, browser type, pages viewed, interactions, approximate location.
• Communications: messages you send us, preferences, and customer support content.
• Billing: limited payment-related details processed via secure payment providers.

How We Use Information

• Provide, maintain, and improve our services.
• Send transactional updates, account notices, reminders, and SMS program messages (message frequency varies).
• Respond to inquiries and provide customer support.
• Protect against spam, fraud, or abuse, and comply with legal obligations.
• Conduct internal analytics and service optimization.

SMS Program Privacy

We collect your mobile number and consent when you opt in. You may opt out at any time by texting STOP. For assistance, text HELP or contact [email protected]. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

Important: Text messaging originator opt-in data and consent are not shared with any parties except aggregators and providers of Text Message services strictly to deliver the SMS program.

Disclosure to Service Providers (Subcontractors)

We may engage vetted service providers (subcontractors) to support operations such as hosting, analytics, security, customer support, and messaging delivery. These providers are bound to use information only to perform services for us and to protect it appropriately.

How We Share Your Information

We do not sell or share personal information for marketing or promotional purposes. We may disclose information when required by law or to protect rights, safety, or the integrity of our services, and in connection with a business transition (e.g., due diligence for a merger or acquisition) where data protections remain in effect.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Your Choices

• SMS: Text STOP to opt out; text HELP for assistance.
• Email: Use unsubscribe links or email [email protected].
• Cookie controls: Adjust browser settings to limit cookies.

Data Security & Retention

We apply reasonable administrative, technical, and physical safeguards designed to protect personal information. We retain information only as long as necessary for the purposes described in this policy or as required by law.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

U.S. State Disclosures

To the extent state privacy laws (e.g., California, Virginia, Colorado) apply, you may have rights to access, correct, or delete personal information. We do not sell or share personal information as those terms are defined under applicable state laws. To exercise rights, contact [email protected].

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted at this URL.

Contact Us

Sustain Media
United States
Email: [email protected]

This is the working Privacy Policy URL: /privacy-policy.html